Check the status of your order in the tracking system to see the status of your parcel. 

If the parcel has reached your country, you can contact your local postal office for more information.

Only business days are counted towards the total shipping time. Production of your order doesn't account for the shipping period, so the delivery timeframe can be longer than expected.

Example: 

• You made an order on March 1st, Friday.
• Processing your order will take 1-3 business days.
• Estimated delivery time is 3-7 business days.
• In case the shipment gets lost shipping provider has up to 10 additional business days to find the parcel.

Your maximum estimated delivery time is March 29th, Friday.

If the maximum time has elapsed and the status is unclear, contact us.

How to find your tracking website see "What tracking websites can I use to track my order?"

The address can only be changed if the order hasn’t yet been shipped.

To change your order delivery address or contact information, contact us and provide the:

• Phone number or email for contact information;
• The full delivery address to change shipping information:Recipient Name and SurnameStreet NameHouse NumberApartment numberCityPostal CodeCountryContact number

We offer free standard shipping for all orders above a certain amount. You can check out that threshold in the Shipping and Delivery section of your country's local shop.

Standard shipping (rest of the world):

Your parcel will be handled by your local postal service once it reaches your country.

How to use the tracking number with the tracking system:

1. Open the email you received with confirmation and tracking link;
2. Find a tracking number. It will be a combination of letters and numbers. Example: H0011C0005044797;
3. Go to your country’s postal service website;
4. Find the option to track the package and enter your tracking number;
5. Review the package status and location;

You can find your local postal service provider on UPU.

Standard shipping (Baltic countries):

Your package will be delivered by DPD or Lithuania Post, so it is recommended to use the DPD or Lithuania Post websites to track your order.

Express shipping:

You can track your package using the link provided in your shipping confirmation email. We have several express shipping providers (such as UPS and DHL Express) based on the destination country, so the most accurate tracking information will be available on the carrier’s website.

Express shipping is mandatory for parcels containing power banks shipped outside the EU.

Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process. 

Yes, we offer a worldwide express shipping option. Express shipping partners may vary depending on the region and country. You can select your preferred shipping option at checkout.

If your order is shipping outside the China, it might be subject to customs taxes according to local laws. 

We do not have any power over these as they're imposed by your government. 

The shipping carrier will collect any customs charges from you at the time of delivery. If you have any questions or need more information about these fees, please contact your local customs office.

We ship to the majority of countries worldwide. We continuously try to expand the localizations on our websiteto make shopping easier for all of our clients, with different languages, currencies, etc. If you don't see your country in the selection, try ourGlobalorEUshops and select your country at checkout.

We ship all of our orders with fully tracked mailing services. You should have received your tracking number in your shipping confirmation email.

If you have not received a shipping confirmation email after five business days since placing your order, contact us.

With the new USA rules, tracking numbers for parcels shipped to USA are now assigned once the package reaches your country. When that happens, you'll get a second email with a tracking number, where you can track your parcel's journey to your door.

With the new USA rules, sending packages from abroad has changed a bit. But there's no need to worry, we were prepared for it.Tracking numbers are now assigned once the package reaches your country. When that happens, you'll get a second email with a tracking number, where you can track your parcel's journey to your door.Good news, this change won't affect the delivery time - your parcel should still arrive within 7 to 15 business days.