Returns & Refunds

1. Fill out our contact form
2. Include your order number and the reason for the return in your message
3. Review the return policy as some conditions might apply to your product

Return instructions are shared via email after contacting us 

• If you want to return an item due to your choice see the article "I want to return or exchange the item. How can I do it?"
• If you have encountered an issue with an item, see the section "Defective product"

You have 30 days from the day of receiving the package to initiate the return process. 

• If you want to return an item due to your choice see the article "I want to return or exchange the item. How can I do it?"
• If you have encountered an issue with an item, see the section "Defective product"

Refunds are issued to the original payment method used for your purchase and typically take 1–3 business days to process. International transactions may take a little longer.

If you’ve received a refund confirmation but haven’t seen the funds in your account after 10 business days, please contact us.

• Complete our contact form.
• Include your order number and reason for return in the message.
• Review our return policy, as certain conditions may apply to your item

Reimbursement of funds is allocated back to the original form of payment used for purchase and usually takes 1-3 business days.

International transactions can sometimes take a bit longer than usual to process. If you've received a confirmation that your order's been refunded but don't see the money in your account after 10 business days - contact us.

Reimbursement of funds is allocated back to the original form of payment used for purchase and usually takes 1-3 business days.

International transactions can sometimes take a bit longer than usual to process. If you've received a confirmation that your order's been refunded but don't see the money in your account after 10 business days - contact us.