• To ensure the utmost quality and satisfaction, each order goes through a meticulous process that includes manufacturing, thorough quality assurance checks, and careful packaging. This process usually takes 2-3 business days, but during periods of high demand, there may be slight delays.
• Ensure that your order is not a pre-order item

You'll receive a shipping confirmation email with a tracking number as soon as your order gets shipped. 

When to contact customer support?

If it’s been over 5 business days since you placed your order and you haven’t received your shipping confirmation email, don’t hesitate to contact us.

Customer support can cancel your order before it gets shipped.

In case the package is already shipped, you'll have to return it before we can process a refund or exchange.

If you want to cancel your order, please fill in the Order Cancellation form, and don’t forget to mention your order number to speed up the process.

If you've already received your order, see the Returns & Refunds section.

• Make sure you’re checking the email associated with the purchase
• Check your spam folder
• Due to high demand, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your order confirmation e-mail.

If you checked your spam mail, waited 24 hours, and still didn't receive the confirmation e-mail, contact us, and we’ll help you out.

Orders can’t be edited, but you can contact us to request a cancellation. Once it’s canceled, you’ll receive a refund and can place a new order.