• To ensure the utmost quality and satisfaction, each order goes through a meticulous process that includes manufacturing, thorough quality assurance checks, and careful packaging. This process usually takes 2-3 business days, but during periods of high demand, there may be slight delays.
• Ensure that your order is not a pre-order item

You'll receive a shipping confirmation email with a tracking number as soon as your order gets shipped.

When to contact customer support?

If it’s been over 5 business days since you placed your order and you haven’t received your shipping confirmation email, don’t hesitate to contact us.

Within 2 hours of placing your order, you can cancel it yourself — no need to contact us. Just go to My Order in your account and cancel it directly from there.

After the 2-hour window has passed, please contact us and we'll do our best to cancel it before it ships.

If the package has already shipped, you'll need to return it before we can process a refund — see the Returns & Refunds section.

• Make sure you’re checking the email associated with the purchase
• Check your spam folder
• Due to high demand, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your order confirmation e-mail.

If you checked your spam mail, waited 24 hours, and still didn't receive the confirmation e-mail, contact us, and we’ll help you out.

Within 2 hours of placing your order, you can edit it yourself — update your shipping address, or add, remove, and swap items (even at a different price) — directly from My Orders in your account, no need to contact us.

After the 2-hour window has passed, please contact us and we'll do our best to help before your order ships.